Refund Policy

Last updated: September 28, 2026

1. What this covers

This policy applies to paid subscription plans (Plus, Pro, and any other paid tier) purchased through smarttranscript.app or the SmartTranscript browser extension. It does not cover the Free plan, which has no charge to refund.

2. 30-day guarantee

You can request a full refund within 30 days of your initial purchase or of any renewal charge. To request one, email us at the address below with the email address your SmartTranscript account uses. We process refund requests within a few business days.

3. How refunds are processed

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Refunds are issued by Paddle.com back to your original payment method.

4. Cancelling instead of refunding

You can cancel your subscription at any time by emailing us at the address below, or through the subscription management link in your Paddle.com receipt email. Cancelling stops future renewals — your paid access continues until the end of the period you've already paid for. Cancelling on its own does not trigger a refund for the current period; if you'd also like a refund for it, see Section 2 above.

5. After 30 days

Refund requests made more than 30 days after a charge are considered on a case-by-case basis — for example, in the case of a billing error or a duplicate charge. Contact us and we'll take a look.

6. Contact

To request a refund or ask a question about this policy, email admin@smarttranscript.app.