Refund Policy

Last updated: July 30, 2026

1. What this covers

This policy applies to paid subscription plans (Plus, Pro, and any other paid tier) purchased through smarttranscript.app or the SmartTranscript browser extension. It does not cover the Free plan, which has no charge to refund.

2. 30-day guarantee

You can request a full refund within 30 days of your initial purchase or of any renewal charge. To request one, email us at the address below with the email address your SmartTranscript account uses. We aim to process eligible refunds within a few business days.

3. How refunds are processed

Payments are handled by our third-party payment processor, who acts as the merchant of record for your purchase. Refunds are issued back to your original payment method through that processor. Their own refund and dispute-handling policies, linked from the checkout page, apply in addition to the 30-day guarantee above.

4. Cancelling instead of refunding

You can cancel your subscription at any time from within the extension or your payment processor's customer portal. Cancelling stops future renewals — your paid access continues until the end of the period you've already paid for. Cancelling on its own does not trigger a refund for the current period; if you'd also like a refund for it, see Section 2 above.

5. After 30 days

Refund requests made more than 30 days after a charge are considered on a case-by-case basis — for example, in the case of a billing error or a duplicate charge. Contact us and we'll take a look.

6. Contact

To request a refund or ask a question about this policy, email admin@smarttranscript.app.